Privacy Policy

This Privacy Policy describes how Voice Translate Pro App ("we," "our," "the App") collects, uses, and shares your personal information. We value your privacy and are committed to processing your data in a transparent manner. Please read this policy carefully to understand our data processing practices.

1. Data Controller

The data controller for the Voice Translate Pro App is:

Developer: instalk team
Email: itechapp_feedback@163.com

If you have any questions or requests regarding our data processing, you can contact our data protection officer through the contact information above.

2. Information We Collect

2.1 Information You Provide

• Translation Content: Text, voice recordings, and images you provide for translation. These may contain personal information, and we advise caution when translating sensitive information.
• User Preferences: Your language selections, translation settings, and other app preferences.
• Feedback and Support Requests: Information you provide when contacting our customer support or providing feedback.
• Payment Information: If you purchase a subscription, we collect necessary payment information (processed through Apple's payment system; we do not directly store your complete payment details).

2.2 Automatically Collected Information

• Device Information:
  • Device model, brand, and manufacturer
  • Operating system type and version
  • Unique device identifiers (such as IDFA, with your permission)
  • Screen resolution and settings
  • Mobile network information (non-personally identifiable)
• App Usage Data:
  • Feature usage frequency and patterns
  • Translation language preferences and usage habits
  • App performance and error reports
  • Feature interaction data (e.g., clicks, swipes, browsing behavior)
• Network Information:
  • IP address (typically encrypted or anonymized)
  • Network connection status and type
  • Network quality metrics

3. How We Use Your Information

3.1 Basic Functionality

• Translation Service Provision: Process your text, voice, and images to provide translation results
• History Records: Save your translation history for reference and reuse
• Device Feature Integration: Integrate with device features like microphone and camera to provide complete services
• Multi-device Synchronization: Enable synchronization of your settings and preferences across multiple devices through Apple ID (if permitted)

3.2 Service Improvement and Analysis

• Performance Monitoring: Analyze app performance metrics to identify and fix issues
• Usage Analysis: Understand how users interact with the app to improve user interface and functionality
• Trend Identification: Identify translation demand trends to optimize language resources
• Development Planning: Plan new features and improvements based on user behavior data

3.3 Commercial Functions

• Subscription Management: Process subscription purchases, renewals, and manage premium benefits
• Marketing: Send notifications about new features or promotions with your consent
• Transaction Records: Maintain records related to your subscriptions

3.4 Security and Compliance

• Account Security: Detect and prevent fraudulent activities and security threats
• Legal Compliance: Meet legal and regulatory requirements and obligations
• User Protection: Prevent abuse of services and violations of the Terms of Service

4. Information Sharing and Disclosure

We highly value your data privacy and do not sell your personal information. However, we may share your information in the following circumstances:

4.1 Service Providers

We work with the following types of service providers who may process some of your data:

• Translation Service Providers:
  • Google Baidu Translation API (Baidu, Inc.): For online text translation
  • GPT DeepSeek API: For AI-enhanced translation
  • Google MLKit (Google LLC): For offline translation, language identification, and OCR functionality
• Analytics Providers: Help us understand app performance and user behavior
• Cloud Storage Services: For storing app data and backups
• Customer Support Services: Assist in handling user queries and issues

We enter into data processing agreements with these service providers, requiring them to process data only according to our instructions and implement appropriate security measures.

4.2 Legal Requirements

We may disclose your information to the extent permitted or required by law:

• In response to legal processes such as court orders or subpoenas
• To comply with legal obligations under applicable laws and regulations
• To protect our rights, property, or safety, or that of users or the public
• In connection with investigations into fraud or other illegal activities

4.3 Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your information may be transferred as part of the transaction. We will notify you of any change in ownership or use of your personal information and outline the choices available to you.

4.4 With Your Consent

We may share your information with third parties not listed in this policy when we have your explicit consent to do so.

5. International Data Transfers

Due to our use of international service providers, your personal information may be transferred to and processed in countries outside your country of residence, where data protection laws may differ.

When we transfer your personal information across borders, we will:

• Ensure transfers comply with applicable data protection laws
• Implement appropriate safeguards to protect your information
• Require recipients to provide a level of protection comparable to that in your country

Specifically, when transferring data to third countries, we rely on:

• Standard Contractual Clauses approved by relevant data protection authorities
• Adequacy decisions for recipient countries (where applicable)
• Binding Corporate Rules (where applicable)
• Specific consent (in limited cases)

6. Data Storage and Security

6.1 Storage Locations

Your information is primarily stored in the following locations:

• Local Storage: Most translation history records and settings are stored in the local database on your device
• Cloud Storage: Some settings and anonymized usage data may be stored on our servers
• Third-party Servers: During translation processing, content may be temporarily stored on our partners' servers

6.2 Retention Periods

We retain your information for the following periods:

• Local Translation History: Stored on your device until you delete it or use the automatic cleanup feature
• User Settings: Retained until you uninstall the app or reset settings
• Translation Content: Typically not permanently stored after processing by third-party service providers
• Usage Data: Generally retained for 12 months for analysis, then anonymized
• Subscription Information: Retained according to financial and tax regulatory requirements, typically 5-7 years

6.3 Security Measures

We implement the following technical and organizational measures to protect your data:

• Data Encryption: All network transmissions use HTTPS/SSL encryption, and sensitive data uses Advanced Encryption Standard (AES)
• Secure Storage: API keys are stored in iOS secure Keychain with strictly controlled access
• App Sandboxing: The app runs in an iOS sandbox environment, limiting access to other app data
• Access Controls: Implementation of strict employee access controls, limiting data access on a "need-to-know" basis
• Security Audits: Regular security assessments and vulnerability scanning
• Incident Response: Established data breach response procedures to ensure timely handling of security incidents

While we take reasonable measures to protect your information, please note that no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have various rights regarding your personal information under applicable data protection laws:

7.1 Access and Control Rights

• Right to Access: You have the right to know what personal information we collect about you
• Right to Rectification: You can request correction of inaccurate or incomplete personal information
• Right to Erasure: You can request deletion of your translation history and personal information
• Right to Restrict Processing: In certain circumstances, you can request that we limit processing of your data
• Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format
• Right to Object: You have the right to object to our processing of your personal information

7.2 How to Exercise Your Rights

You can exercise the above rights through the following methods:

• In-App Settings:
  • View and delete translation history records
  • Manage stored and cached data
  • Adjust privacy and data collection settings
• Device Settings:
  • Manage app permissions (camera, microphone, etc.)
  • Reset advertising identifier (if applicable)
  • Manage subscriptions through iOS settings
• Contact Us: Submit rights requests via itechapp_feedback@163.com

We will respond to your request within 30 days unless additional time is required or permitted by law.

7.3 Opt-Out Options

You can opt out of the following data collection and use:

• Usage Analytics: Turn off anonymous usage data collection via app settings
• Personalization Features: Disable personalized recommendations based on history
• Marketing Communications: Opt out of marketing emails via unsubscribe links in emails

8. Cookies and Similar Technologies

While mobile apps typically don't use traditional cookies, we may use similar technologies:

• Local Storage: Using device local storage to save settings and preferences
• Cached Data: Temporarily storing data to improve app performance
• In-App Identifiers: Used to track app sessions and usage
• Mobile Advertising Identifiers: May be used for advertising purposes if you allow it

You can control the use of these technologies by clearing app cache or resetting advertising identifiers in your device settings.

9. Third-Party SDKs and Services

Our app integrates the following third-party SDKs and services, which may collect data:

These third-party services are governed by their respective privacy policies, and we recommend reviewing these policies to understand how they handle your data.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from individuals under 16. If you are a parent or guardian and discover that your child has provided us with personal information, please contact us, and we will take steps to delete this information from our systems.

11. Third-Party Links and Services

Our app may contain links to third-party websites, apps, or services that have their own privacy policies. Once you leave our app or click on a link to a third-party website, this Privacy Policy no longer applies.

We are not responsible for the content, privacy practices, or security measures of these third-party websites or services. We recommend carefully reviewing the privacy policies of any third-party services before providing personal information.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will:

• Be displayed through in-app notifications
• Notify you of significant changes via in-app messages or email
• Be updated on this page with the latest revision date

We recommend periodically reviewing this policy to stay informed of any changes to our privacy practices. Continued use of our app constitutes acceptance of the modified policy.

For significant changes, we will obtain your consent (where required by applicable law).

13. Dispute Resolution

If you have concerns or complaints about our handling of your personal information, please contact us first, and we will do our best to resolve your issue.

If you are not satisfied with our response, you may:

• Contact your local data protection authority
• Pursue legal action in a court with jurisdiction

This Privacy Policy is governed by the laws of the jurisdiction where our company is registered, and any related disputes will be submitted to the courts with jurisdiction in that location.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Developer: Voice Translate Pro team
Email: itechapp_feedback@163.com

We commit to responding to your request within 30 days of receipt.

15. Regional Privacy Information

15.1 For Users in China

If you are located in China, the following additional information applies:

• Legal Basis: We collect and process your personal information in accordance with:
  • Personal Information Protection Law of China
  • Network Security Law of China
  • Data Security Law of China
  • Measures for the Administration of Personal Information Protection for Mobile Internet Applications
  • Method for Identifying Illegal Collection and Use of Personal Information by Apps
  • Provisions on the Scope of Necessary Personal Information for Common Types of Mobile Internet Applications
• Cross-Border Transfers: For any transfer of personal information outside of China, we ensure compliance with cross-border data transfer requirements under Chinese law, including conducting security assessments, obtaining certifications, or entering into standard contracts as required.
• Sensitive Personal Information: In accordance with Chinese law, we implement stricter protection measures for sensitive personal information, such as biometric data, health information, financial information, location data, and information about minors.
• Data Subject Rights: In addition to the rights mentioned in Section 7, you have rights specific to Chinese law, including the right to access a copy of your personal information, the right to data portability, and rights related to automated decision-making.

15.2 For Users in the European Economic Area (EEA)

If you are located in the EEA, the following additional information applies:

• GDPR Compliance: We process your personal data in accordance with the General Data Protection Regulation (GDPR).
• Legal Basis for Processing: Our processing activities rely on appropriate legal bases under GDPR Article 6, including performing our contract with you, legitimate interests, legal obligations, and consent where required.
• Data Protection Rights: You have all rights guaranteed under the GDPR, including the right to lodge a complaint with your local data protection authority.
• International Transfers: For transfers outside the EEA, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

15.3 For Users in California

If you are a California resident, the following additional information applies:

• CCPA Rights: Under the California Consumer Privacy Act (CCPA), you have rights including:
  • The right to know what personal information we collect about you
  • The right to request deletion of your personal information
  • The right to opt-out of the sale of your personal information (though we do not sell personal information)
  • The right to non-discrimination for exercising your CCPA rights
• Shine the Light Law: California residents may request certain information regarding disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes without your consent.